Regarding the phenomenon taking place in "PrettyGuardians2016-2017 Members Only Sailor Moon Stick & Rod〜MOON PRISM EDITION〜" and "Sailor Moon Stick＆Rod ～MOON PRISM EDITION～"

It has been discovered that the coating on the products "PrettyGuardians2016-2017 Members Only Sailor Moon Stick & Rod〜MOON PRISM EDITION〜" sold by Premium Bandai and delivered in April 2017, and "Sailor Moon Stick＆Rod ～MOON PRISM EDITION～", sold and delivered in June 2017, has come off.
We deeply apologize for the inconvenience and worry that this has caused to customers who have purchased these products.

[Example of coating coming off]

 

*There is no problem regarding the safety of these products

[Future Measures]
Currently, we are making arrangements for the exchange of these products. When the preparations are complete, we will contact you again for further guidance, so we ask that you wait patiently.

If you have any questions, please contact us at the following number or use the contact form to contact us.

To contact us by telephone
Bandai Customer Service Center
0570-041-101
Service Hours 10 a.m. to 5 p.m. (excluding national holidays, and non-operating days in summer and winter)
If calling from PHS or IP phones, please call 04-7146-0371
URL：http://www.bandai.co.jp/support/

To contact us by email
URL　https://support.bandai.co.jp/app/ask_product
*The inquiry form can only be used on a PC or some smartphones.
*The personal information that you input will not be used for anything other than for the services requested by the customer.